Customers find out later
Someone told the wrong returns deadline doesn't know it's wrong until they're refused. Then it's a complaint, a phone call or a bad review.
For businesses using AI support agents
Find out what your support bot is getting wrong.
I ask your chatbot the questions your customers ask, check every answer against your own help centre and policies, then fix the content behind the wrong ones.
No logins or system access needed. Written report in 3 working days.
Example check
14 / 20
CustomerIf I change my mind, how long do I have to return something?
BotYou have 30 days to return any item for a full refund.
Your refund policy says 14 days. 30 is the exchange window.
CustomerCan I collect my order to get it sooner?
BotOf course! Just pop into our showroom.
Collection isn't offered, and showroom stock is display only.
CustomerDo you deliver on Sundays?
BotWe don't deliver on Sundays or bank holidays.
Matches your delivery page.
The problem
Wrong answers don't show up in your satisfaction scores.
A bot that answers confidently and wrongly looks like a success on the dashboard. The cost turns up later, somewhere else.
You pay for wrong answers too
Many AI support tools bill for each conversation the bot handles on its own. A wrong answer the customer accepts still counts.
Policy answers carry risk
Refunds, cancellations and deadlines touch customers' legal rights. Those answers need to match your published policy exactly.
Why it happens
Your bot reads every page, including the ones that disagree.
Help centres grow one article at a time. A returns window gets updated in one place and not another. A payment option changes, but the old FAQ stays.
A person skims the page they need. An AI agent reads all of them, and when they disagree, it picks one. Most of the wrong answers I find trace back to conflicts like this, not to the bot itself.
Refund policyShop policy page
14 days
Returns articleHelp centre
No deadline
Exchanges FAQHelp centre
30 days
"How long do I have to return something?"
Bot: "30 days." A promise the policy doesn't make.
How it works
Check it, fix it, keep it right.
-
1Free
Chat check
I write 20 questions your customers really ask, put them to your public chat, and grade every answer against your own pages.
- No access or logins needed
- Every answer quoted word for word
- Report in 3 working days
-
2Fixed price
Content fix
I find every place your pages disagree, agree one clear answer per topic with you, and rewrite the content behind it.
- Rewritten help articles and policy wording
- Guidance for your AI agent
- The same questions re-run afterwards, before and after
-
3Optional
Monthly upkeep
Policies change and new questions appear. A monthly check keeps your bot in line with what you actually offer.
- Fresh 30-question test each month
- Review of chats handed to your team
- Updates whenever a policy changes
Works with bots built on Gorgias, Intercom Fin, Zendesk and similar tools. Answer Key is independent and not affiliated with any of them.
Pricing
Simple, fixed prices.
Start with the free check. If it finds nothing worth fixing, the report says so, and that's the end of it.
Chat check
Free
No obligation
- 20 real customer questions
- Graded against your own pages
- List of conflicting pages
- Report in 3 working days
Content fix
£800
Fixed price, one-off
- Every conflict resolved, agreed with you
- Rewritten articles and policy wording
- Guidance for your AI agent
- Re-test with before-and-after results
- Done within 5 working days of access
Monthly upkeep
£200 /month
Cancel any time
- 30-question test every month
- Review of handed-over chats
- Content updated when policies change
- Short monthly summary
Prices exclude VAT where applicable.
About
One person, start to finish.
I'm Andrew, and I run Answer Key. I started it because AI support agents are only as good as the content they read, and most help centres were written for people skimming one page, not for a bot that reads all of them at once.
You deal with me directly, from the first check to the final re-test.
- Graded against your pages, not my opinion. Every grade links to the page it's based on.
- Nothing changes without your sign-off. You approve every word before it's published.
- Open about AI. AI does the heavy reading. I write the questions and check every answer and every fix.
Questions
Common questions
Do you need access to our systems for the free check?
No. The check uses your public website chat and your public help pages, the same as any customer would. Access is only needed later, if you'd like me to make the fixes for you.
Will the test cost us anything?
Some platforms bill for each conversation the bot resolves, typically around $1. I group the 20 questions into four chats, so a check costs you a few dollars at most.
Which platforms do you work with?
Any customer-facing AI agent with a public chat, including those built on Gorgias, Intercom Fin and Zendesk. The fixes are mostly to your content, so they carry over if you change tools.
What if our bot is already getting things right?
Then the report says so, and you'll have the evidence. If it only finds small issues, I'll tell you how to fix them yourself.
Do you rewrite our legal terms?
No. I make your help content consistent with the policy you choose. Where a policy itself raises a legal question, I'll flag it for your own legal adviser rather than give legal advice.
Get a free chat check.
Send me your website address. I'll come back within one working day to confirm, and you'll have the report within three.
Or email directly
contact@answerkey.co.uk